A number of Microsoft’s March 2021 cumulative updates released for Windows 10 devices are doing more damage than good, as they break down the printing feature and cause a fatal crash on the affected computers.
The company has already acknowledged the problem the 2009 week, but now it’s back with a lot more information to describe what exactly happens and to provide users with a temporary workaround until a complete fix goes live for everybody.
“After installing KB5000802, you may get an APC_INDEX_MISMATCH error with a blue screen of death when attemping to print to certain printers in certain apps. This issue affects a subset of Type 3 printer drivers and doesn’t affect printer drivers that are Type 4,” Microsoft explains.
So in theory, not all drivers may take a hit, so there’s an opportunity you put in the new cumulative updates fitted 10 device and your printer and anything else continues to be being employed as expected.
Temporary workaround available
Microsoft provides more information on how to determine what kind of driver you’re using on this page. Meanwhile, the company has also offered a workaround:
“To mitigate the issue, do as instructed in this video. The Command Prompt commands in the video are listed below (you will need to replace KX driver for Universal printing with the name of your printer, as explained within the video):
rundll32 printui.dll,PrintUIEntry /Xg /n “KX driver for Universal printing” rundll32 printui.dll,PrintUIEntry /Xs /n “KX driver for Universal printing” attributes +direct
At this time, a complete fix is still within the works, but an ETA regarding when it may go live isn’t yet available. There’s an opportunity Microsoft would wait until the next Patch Tuesday update, which is projected to occur in approximately one month, to roll out the full patch, because this is as soon as when new cumulative updates would go live for all Windows 10 devices.